A year ago, I wrote about how we were looking toward a bountiful harvest in 2020 as the year prior (2019) was spent planting the seeds for things to come. Little did we know what we were about to face with the COVID-19 pandemic outbreak. The pandemic created new challenges, both professionally and personally, that we all had to experience, learn and navigate through while trying to keep the services we provide at the highest level. We can only imagine the complications this created for all of you, especially our members who provide the essential services to your city and citizens.